Published by: VAN HAREN PUBLISHING
Author: Inform IT
Number of pages: 173
Group: ITIL VERSION 3
ISBN: 9087531273/9789087531270
User level: Intermediate/Advance
Objective: Tutorial
Date Published: June 2008
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The Management Guides are a concise summary of the ‘Foundations of IT Service Management based on ITIL V3’. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

What are the key service management processes? What is the ‘lifecycle’ approach?