Published by: THE STATIONERY OFFICE
Author: Office of Government Commerce
Number of pages: 171
Group: ITIL VERSION 3
ISBN: 011331079X/9780113310791
User level: Intermediate/Advance
Objective: Tutorial
Date Published: November 2007
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'Passing Your ITIL Foundation Exam - The Official ITIL Foundation Study Aid', is endorsed by APM Group, the official ITIL Accreditor. Suitable for those taking the foundation exam, it provides an overview of the purpose, objectives, and format of the examination. This publication offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam.
Key features:

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Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.
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The structure of the publication complements the structure of the exam syllabus.
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Contains a Mock Exam with an Answer Key with rational to help the candidate pass the ITIL Foundation Exam.
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A suitable study tool for the Version 2 to Version 3 bridging exam.