Published by: SAP PRESS/GALILEO PRESS
Author: Anderhub, V
Number of pages: 80
Group: SAP - GENERAL
ISBN: 1592291031/9781592291038
User level: Intermediate/Advance
Objective: Reference
Date Published: September 2006
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This new guide describes the implementation of Service Level Management with SAP technology. Developed from the practice of SAP Global Support, this invaluable guide provides readers with missioncritical background information on Service Level Reporting and provides exclusive tips for establishing sensible Key Performance Indicators in SAP operations. In addition, an entire chapter is devoted to providing extensive practical guidance for the implementation of these requirements, using SAP Solution Manager 4.0.