Biting the hand that feeds IT Biting the hand that feeds IT 
| Quality Management Demystified | ||
| Special Order | ||
| Book Information | |
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Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma. |
Published by: MCGRAW-HILL