Published by: MCGRAW-HILL
Author: Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al
Number of pages: 284
Group: MANAGEMENT
ISBN: 0071446524/9780071446525
User level:
Objective:
Date Published: September 2004
 RRP £9.99 Save 12.5%
  Our Price £8.74

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The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.