Published by: MCGRAW-HILL
Author: Goel, Parveen S.; Gupta, Praveen
Number of pages: 558
Group: INFORMATION SYSTEMS MANAGEMENT
ISBN: 0071443304/9780071443302
User level: Intermediate/Advance
Objective: Reference
Date Published: February 2005
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Many of the Six Sigma methods successfully used in manufacturing are now being utilised in the transactional and service sectors

However, business-specific issues such as customer billing, order processing, and call center management require a modified set of problem-solving and analytical tools.

This resource addresses those differences and provides a roadmap for implementing "customer-centric" Six Sigma.